Frequently Asked Questions

Save yourself a trip to the bank - transfer money for free to your close list of friends and family today! Show them you care with fast, easy payments.
Now you can keep on top of your finances with our easy-to-use money management feature and stay in control of where every penny goes!
Top up your wallet with ease! Add funds from any card, without having to pay a penny - it's completely free.
Enhanced 3D secure protection.
Streamline your finances today with one easy connection! Connect all of your UAE accounts, check balances quickly and securely, and load money in a flash - no need to jump around from app to app.
Emirates Islamic Bank (EIB)

Can I withdraw money?

Our team is hard at work to give our customers this incredible feature! It'll be ready in no time - keep an eye out for it coming soon.Keep up to date with the latest news and trends on Bankiom by following us on our Instagram page (@bankiom: https://www.instagram.com/bankiom).

Can I transfer money from my Bankiom account to any other bank account?

Exciting news! We're hard at work to enable you to transfer money into your bank account straight from Bankiom. Soon, this will be a reality - stay tuned for all the details coming soon!
Keep up to date with the latest news and trends on Bankiom by following us on our Instagram page (@bankiom: https://www.instagram.com/bankiom)

Can I transfer from Bankiom to Bankiom's account? And, is there any charge?

Yes, you can now make fast and free Peer-to-Peer transfers - all without any extra charges. Enjoy the ease of hassle-free banking today!

Is there any top-up limit?

You can load your card up to 36,000 AED! You can go to your card dashboard and to see more "Card Rules".

What crypto merchant do you currently support?

CRO
Crypto.com
Cryptopay
ElastumOU_Simplex
Exscudo OU
Emirates Islamic Bank (EIB)
Binance
MoonPay 1181 MetaMaskM
MT
MXC Estonia O
Nexo
PAYBIS USD
Uphold
www.kucoin.com

Can I invest my money in the stock market?

With your Bankiom Card, you can use it to load your wallets and begin investing in the stock market and watch as your money grows! 😊

Can I transfer money to my home county?

Currently, you can only move your funds to and from Bankiom - but we're working hard so that soon our customers can enjoy the convenience of easily transferring money, no matter where they are in the world!

Does Bankiom support Google Pay, Apple Pay, or PayPal?

We are currently working on supporting the following mobile payments and digital wallet services:

Google Pay
Apple Pay
Samsung Pay
Paypal

Are there any charges to top-up a Bankiom card from any credit card?

Unlock the power of free top-ups! With Bankiom, you can now boost your balance with zero fees - so open up to more interesting possibilities today. 😃

Can I top-up my Bankiom card from my home country’s credit or debit card? And, is there any charge?

Need to add more funds to your Bankiom card? We've got you covered! You can top-up with any credit or debit card issued in your home country - no charge on our end but y24our issuer might have some fees. Easy as that!

Is there any charge to close Bankiom’s account?

No, there are no charges to close your Bankiom account.

Is Bankiom a bank?

No, Bankiom is not a bank; rather, Bankiom is a bank account alternative that allows you to shop in a more convenient way than ever before!

How can I start using my Bankiom card?

Congratulations! You've taken a big step toward managing your finances with Bankiom. With our app, you can easily add funds to your Bankiom card using a credit or debit card, or you can ask for help from one of your many friends who are already members of the Bankiom community!

Where do I need to be living to use a Bankiom card?

Bankiom is currently available to residents and nationals of the United Arab Emirates.

How can I sign up with Bankiom?

You can sign up with us by downloading our app, which is available on the Google Play Store and App Store. To download the app, click here.

Is Bankiom free?

Make the most of your money without spending a penny! Get our app for free and start taking advantage today. To download the app, click here.

Who can get a Bankiom card - am I eligible?

You’re eligible if you're above 18 years old and a resident of the United Arab Emirates.

How long does it take to get the card?

It takes minutes! It's fast, convenient, and hassle-free. Start enjoying the convenience of a digital wallet now—get your Bankiom card today!

Do I need to switch banks to use Bankiom?

What are the benefits of having a Bankiom card?

Get ready to explore a world of convenience with our revolutionary Visual Reloadable VISA card—your new best friend for all shopping adventures.

Save yourself a trip to the bank—transfer money for free to your close list of friends and family today! Show them you care with fast, easy payments.
Now you can keep on top of your finances with our easy-to-use money management feature and stay in control of where every penny goes!
Top up your wallet with ease! Add funds from any card without having to pay a penny—it's completely free.
Enhanced 3D secure protection.
Streamline your finances today with one easy connection! Connect all of your UAE accounts, check balances quickly and securely, and load money in a flash—no need to jump around from app to app.

Do you provide customer support if I have any questions or complaints?

Our friendly customer support team is here to help! Have a question? No problem—just let us know and we'll get back to you quickly. We're dedicated to providing the best possible service, so don't hesitate to reach out with any of your queries.

You can contact us via email at support@bankiom.com or call us at +971 50 3422 490.

Is my money safe?

We've got your back! Our anti-fraud alert system is always looking out for you, providing real-time alerts whenever we catch any suspicious activity so that quick action can be taken.

Is my personal information safe with you?

Where does Bankiom store my banking information?

Bankiom takes your data security seriously, which is why we never store any of your banking credentials on our servers. Instead, you can trust that all of this confidential information stays with the bank where it belongs, and Bankiom's open banking gateway allows you to maintain complete control over everything! Plus, our built-in (but completely invisible) safety measures ensure optimal protection for every one of us.

Can I get a physical card with Bankiom?

Get excited! Our amazing new feature is on its way, so keep your eyes peeled for* it on our Instagram page (@bankiom). We guarantee you won't want to miss it; it's going to be awesome.

Is there any top-up limit?

Load up to 36,000 AED on your card and access a world of possibilities! For more information, visit your card dashboard and select "Card Rules."

How do I check my card details?

To view your card number:

1) Log in to your account

2) Go to "My Cards".

3) Click "Show" and enter your 4-digit passcode

4) And you will be able to see your card details.

Can I link my bank accounts to Bankiom account?

Yes, you can link UAE bank accounts to Bankiom to view all your bank transactions in one app.

Does Bankiom support Google Pay, Apple Pay, or PayPal?

We are currently working on supporting the following mobile payment and digital wallet services:

Google Pay
Apple Pay
Samsung Pay
Paypal

We are working hard to support these services; they should be available soon!

Can I transfer money from my Bankiom account to any other bank account?

Exciting news! We're hard at work to enable you to transfer money into your bank account straight from Bankiom. Soon, this will be a reality! Stay tuned for all the details coming soon!

Keep up to date with the latest news and trends on our Instagram page (@bankiom).

Can I transfer from Bankiom to Bankiom's account? And, is there any charge?

Yes, you can now make fast and free peer-to-peer transfers, all without any extra charges. Enjoy the ease of hassle-free banking today!

Can I transfer money to my home county?

Currently, you can only move your funds to and from Bankiom, but we're working hard so that soon our customers can enjoy the convenience of easily transferring money, no matter where they are in the world!

Can I invest my money in the stock market?

With your Bankiom Card, you can use it to load your wallets and begin investing in the stock market. Watch as your money grows!

Can I withdraw money?

Our team is working hard to give our customers this incredible feature! It'll be ready in no time; keep an eye out for it coming soon.

Keep up to date with the latest news and trends on our Instagram page (@bankiom).

Is there any charge to close Bankiom’s account?

No, there are no charges to close your Bankiom account. For more information, please contact support@bankiom.com and our customer support representative will be happy to assist you.

Bankiom - Super Money App

UAE Accounts, Cards, Transfers

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